Support
Frequently Asked Questions
Start with what to check before selecting and using a product.
01Which product should I choose?
Begin with the placement and preferred form. Browse products placed close to the body, wearable belts, seat products, mats or furniture-form products, and wall-mounted products.
02Where can I find the user manual?
Check the official document supplied with or identified on the product. Website documents will be added after model information is confirmed.
03How do I request service?
The service number in existing public information is 080-010-6612. Before calling, also review the notice about confirming current details on the Location page.
04What should I do if operation seems unusual?
Stop use, disconnect power, and consult the inspection steps and service contact in the product document. Do not disassemble the product yourself.
05Can the product be used with overseas voltage?
Voltage and plugs vary by country. Check the product label and model-specific electrical specifications first, and confirm any converter requirements in an official document or inquiry.
06Is international shipping available?
This website does not have confirmed information on destinations or shipping methods. Please ask separately with the country and product name.
07Where can I find model dimensions and detailed specifications?
These pages describe product form and use context. Confirm the exact model name, dimensions, electrical specifications, and included items on the product label and in official documents.